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Salesforce for Field Service management
Salesforce designed one of the best Field Service Management Software to empower companies with an intelligent and capable tool for onsite works.
Managing a team of service technicians,is one of the most operationally complex tasks since it
presumes many variables that should be monitored, analyzed, and controlled. That is why the
adoption of FSM (field service management) technologies – designed to keep track of the various
components of field operations – is on the increase over recent years.
The value these
systems bring to a company is difficult to overestimate.
Smart resource and time management
enables work improvement of each team member as well as automation of work order
creation. Work orders are mapped to Accounts, Contacts, Assets, Cases, Entitlements, and other Salesforce
objects so you can easily manage and update all the CRM data in one place.
Real-time visibility into operational performance
and KPIs create opportunities to drill deep into all efficiency metric420pxs.
Using only the most successful of them provides you with new upsell and cross-sell opportunities.
Cloud-based CRM
allows also to see assigned work orders on a smartphone or tablet. Empowered with
the actual information about the customer technicians can perform the best in class maintenance and repairs
onsite at customer locations.
Optimize schedules and appointments
The system assigns jobs to the right technician based on time, skills, location,
and any business rules to increase employee productivity. Field Service Lightning also enables visualization
of onsite appointments, optimization of service schedules. It allows you to spend less time on travel and
vehicle wear and tear.
Einstein AI to Improve first time fix rate
Use image recognition to specify which product part should be replaced or fixed.
Based on an image’s classification, you can prescribe the right set up steps for technicians, so they can
provide faster, smarter service. With built-in issue resolution tracking you are able to update customers
with the status of their service calls. This improves the overall customer experience provided by your
company.
Why Buntaiste?
Team of 90+
professional certified developers, consultants, admins, QA
engineers, UX experts
70+
members in Salesforce department
80+
projects during the last 24 months
20+
successfully developed Salesforce – based products
Salesforce Silver Consulting partner and ISV partner
Find out more about core Field Service Lightning features
Extend Salesforce functionality to deliver excellent and intelligent onsite services with FSL
Connect your onsite and offsite Field Service Management workforce to
deliver the best in class field operations possible.
Contact us and get a free estimates and implementation plan for your
FSL project.
