Field service involves way more than just sending a worker out into the field.

Field service management is, without a doubt, one of the most intricate activities companies have to deal with. One of the main challenges is dealing with multiple people, in different places, bringing a lot of input regarding customers and products.

This involves a complex organisation of work tasks to be executed on-site with numerous variables that need to be properly monitored, registered, followed up and controlled.

Team managers need to examine large amounts of data to make sure that all activities are being carried out the right way.

The process includes:

• The client that needs support for a particular product and makes the request.
• The agent that creates a work order after receiving the request from the client.
• The dispatcher that after analysing all the variables like expertise, schedules, and location, sends the work order to the proper field worker.
• The field technician that goes on-site to finish the job.

That is why a professional and rigorous methodology must be applied to all of these processes and tasks. And in this systematisation of activities, companies can rely on a crucial ally: field service management software such as Salesforce Field Service Lightning (FSL), which allows organising and carefully automating processes, coordinating in real time all those involved.

To prosper in today’s competitive market, businesses need to leverage data in new ways, gathering real-time data from different sources and optimising resources in order to meet the constant demand for speed and logistics efficiency.

With Salesforce FSL, companies are able to streamline the scheduling of their field agents based on different parameters like time, location, skills and business rules.

By automatically generating an ideal schedule according to priorities and constraints, it will help minimise travel times, overtime, and absences, boosting employee productivity in the field.

Businesses can get real-time visibility into all of their operations, appointments, resources, inventory, maintenance, actions, and create and track work orders from a single console.

Field Service Lightning allows companies to optimise their resources and improve logistics by managing resource utilisation, capacity and efficiency all in one platform.

With the emergence of field service management software, it is possible today to perform high quality and highly efficient external services.

Salesforce Field Service Lightning – Maximise Field Service Revenue and Efficiency

With the Salesforce Field Service Lightning software, companies are able to monitor the status of the order and make changes to the schedule in accordance to the current situation. They also can view and export complete activity and service reports and create their own working method.

All of this translates into clear benefits:

• Cost reduction.
• Increase in team productivity.
• Improved service quality and customer satisfaction.
• Real-time visibility of teams on the field.
• Better time and team management.
• Greater integration of field and office teams.
• Optimisation of resources and materials.
• Easier communication with dispatchers.
• Advanced features allow creating a customer portal for booking and payments.

Selecting the best Salesforce Partner and best FSL service provider

Once a company decides to implement Salesforce FSL, choosing the right Salesforce Consulting Partner is critical.

Here are some considerations on how to select the perfect Salesforce service provider for your company:

• Do your research before making your selection.
• Get all the information you can about potential consultants, their products and projects.
• Always opt for a certified Salesforce partner experienced on CRM for Field Service.

To help you with the research, here is a list of the top 10 solution providers in Ireland and the UK:

1. https://buntaiste.com/

With over 20 years of experience in Enterprise Business solutions, a team of more than 30 certified professional developers, administrators, consultants, UX experts, QA engineers, and more than 20 people in its Salesforce department, Buntaiste is an experienced Salesforce registered consulting partner and ISV partner and one of the top Salesforce Field Service Lightning implementation providers in Ireland.

2. https://pexlify.com/

With offices in Dublin and London, Pexlify is a Salesforce platinum consulting partner and a top provider of Salesforce solutions having a team of highly certified and experienced Salesforce Consultants and Project Management professionals.

3. https://www.gauri.com/

Gauri is a UK based, SAP partner and Salesforce platinum consulting partner with an in-depth knowledge of SAP C/4HANA and Salesforce and experts in implementing and supporting CRM Solutions for Sales, Customer Support, Marketing, and Field Services.

4. https://weare4c.com/

With more than 10 years of Salesforce consultancy experience and more than 20 years developing customer companies, 4C is a Salesforce Platinum Partner with offices all over Europe. In England, it has offices in London and Manchester.

5. https://www.cloudorca.com/

Cloud Orca is a London based Salesforce Silver Consulting Partner & AppExchange Partner Salesforce consultancy agency, specialised in the implementation and management of Salesforce CRM.

6. http://silversoftworks.com/

Silver Softworks is a Salesforce Silver Consulting Partner & AppExchange Partner being one of the fastest-growing London based Salesforce partners in the UK.

7. https://ignyto.com/

With offices in London and Dublin Ignyto are Salesforce Integration & Implementation Specialists and leading gold Salesforce Partners in Ireland and the UK.

8. https://www.bluewavegroup.eu/

Founded in Dublin, Ireland in September 2000, Bluewave Technology is an independent Salesforce Platinum Partner with multiple Salesforce Certified Instructors, and Salesforce Projects carried out across various Salesforce Industries and Clouds.

9. https://www.bearingpoint.com/en-ie/

With offices in Dublin and London, BearingPoint - Management and Technology Consulting is a Salesforce Platinum Partner with more than 80 Salesforce Certified Experts.

10. https://www2.deloitte.com

With several locations in Ireland and the UK, Deloitte Digital is a Salesforce Global Strategic Partner with more than 1001 projects completed.

These are the best solution providers in Ireland and the UK. Your company will undoubtedly benefit from working with one of these experienced certified Salesforce partners. They can share their business and technical expertise and help your company get the most results out of your Salesforce investment.